The 2022 NDA Annual Session CE recordings are now available! 

NDA members can access the two sessions from the NDA Annual Session via the member side of the website.  There is no need for NDA members to register to watch the presentations. NDA members may print out the CE certificates once you have viewed the presentations.

Dental team members that would like to watch the presentations, can register and pay $150 per session.  There are two separate presentations so please select the session(s) that you would like to watch.  Once you have viewed the recordings, please email the NDA office (jody@nedental.org) and we will verify your registration and thereafter provide your CE certificate(s).

Session 2 – Sarah Stream and Sharon Medcalf – “OSHA and Infection Control Update and Lessons Learned From Disasters in the Last 20 Years”.

Session 3 – Dr. Kim Harms – “Emotional Emergencies in the Dental Office:  Effectively Managing Conflict, Anxiety and Grief”.

Register Here

Session 2 – Sarah Stream, MPH, CDA

Sarah StreamSarah Stream is an Infection Preventionist at Nebraska Medicine for the Nebraska ICAP Team as a Dental Infection Control and Education Specialist.  Her recent efforts have been on promoting dental infection control and COVID-19 based prevention and mitigation with the new Nebraska ICAP Dental Outreach Program. Sarah has been in dentistry since 2007, holding the positions of Dental Assistant, Dental Lab Tech, Dental Office Manager, and Dental Educator.  She currently holds the certifications of Dental Infection Prevention and Control (OSAP/ DANB) and Certified Dental Assistant (DANB).  She recently completed the Fellowship program through the American Dental Assistants Association earning the title of Fellow of the American Dental Assistants Association (FADAA).  After receiving her Masters of Public Health degree from Benedictine University in 2019, she was motivated to expand her reach to support dental practices everywhere in infection control and has been able to do so through her time with Nebraska ICAP, working closely with the Nebraska DHHS and the CDC.

OSHA and Infection Control Update

Learning Objectives

  1. Identify and discuss OSHA Bloodborne Pathogens Standard
  2. Identify and discuss OSHA Hazard Communications Standard
  3. Identify and discuss the OSHA Respiratory Protection Standard
  4. Discuss the importance of standard and transmission-based precautions
  5. Identify tools to evaluate dental office infection control policies and protocols
  6. Discuss current hot topics in dental infection prevention and control (Latest guidance, COVID-19 updates, etc.)

Course description:

This course is designed for dental professionals that are at risk for on the job exposure to blood and other bodily fluids. The course teaches dental professionals how bloodborne pathogens are spread, how to avoid exposure and what to do if exposed to infectious material.  The course also focuses on the policy and process requirements as stated by OSHA regarding bloodborne pathogens, hazard communication and respiratory protection within a dental facility.

ICAP Dental Services and Support

Dr. Richard Hankins 

Richard Hankins

Dr. Richard Hankins is an Infectious Disease physician with the University of Nebraska Medical Center.  He is board certified in Infectious Diseases and Internal Medicine and is currently Assistant Professor in the Department of Internal Medicine and Associate Medical Director in Infection Control and Epidemiology.

Dr. Hankins has taken on the role of the Associate Medical Director with the Nebraska ICAP Outpatient grant efforts, which include dentistry.  He has worked closely with the ICAP team to ensure that the infection control needs of the dental community are being met.

Sharon Medcalf, PhD.

Dr. Sharon MedcalfDr. Medcalf is an Assistant Professor in the College of Public Health and the Director for the Center for Biosecurity, Biopreparedness and Emerging Infectious Diseases. She is also the program director for the Master of Science program in Emergency Preparedness at UNMC’s College of Public Health, the first academic graduate program in the region, with a focus on the public health and medical response to a disaster.  She is the recipient of the 2017 College of Public Health Outstanding Teaching Award. Dr. Medcalf’s research interests are in Hospital Preparedness, Community Medical Surge, Long Term Care Preparedness, Social Media Use in Disasters and Smallpox Vaccination of Laboratory Workers at National Variola Testing Sites.


This session will explore a wide range of disasters from the last two decades. Features explored will include the disaster details, lessons learned, and what was subsequently changed in response plans. 

Session 3 – Dr. Kim Harms

Dr. KimMajor life events (such as death, divorce, and job loss) and even conflict can create feelings of shock, grief and leave us struggling to cope. These events have a significant effect on the dental team and our patients. With 30-years in clinical dentistry and 21 years as a National Spokesperson for the American Dental Association, Kimberly Harms D.D.S. has seen the importance of positive communication, management of conflict and relationship building firsthand. Her goal is to help untangle problems and support those with grief issues by sharing that accumulated knowledge with seminar attendees.

Dr. Harms practiced dentistry as an enlisted officer in the U.S. Public Health Service, as a dental associate, and for most of her career as co-owner of a private practice in Farmington, MN. She developed a pilot project for the State of Minnesota to deliver care to developmentally disabled patients living in group homes which is still going strong 28 years later. Dr. Harms was honored to serve as a Clinical Assistant Professor in the areas of operative and hospital dentistry at Loyola University Medical Center and School of Dentistry.

Dr. Harms was the first woman president of the Minnesota Dental Association and served on the American Dental Association's Council on Governmental Affairs representing the 10th District. She was also Chair of the American Dental Association's Council on Communications. Dr. Harms has lectured internationally and has worked with dental schools in Mongolia and Rwanda and women's groups in Georgia and Armenia.

As National Spokesperson and Consumer Advisor for the American Dental Association, Dr Harms has appeared on their behalf on the Today Show, CNN, Fox News, National Public Radio and network affiliates such as CBS, NBC, and ABC. In addition, she has been quoted in The New York Times, Wall Street Journal, Washington Post, USA Today, Chicago Tribune, Consumer's Digest, Buzz Feed, Shape Magazine, Good Housekeeping, Cosmopolitan and numerous other print and internet publications. Her article, “Keeping out of Harms’ Way: Pearls, Pitfalls and Lurking Perils of a Life in Dentistry” received the International College of Dentists Leadership in Journalism Award for 2016.


Most dental offices have a plan in place to manage medical emergencies but few are prepared to address emotional emergencies which occur much more frequently.  We work in a high intensity, high anxiety environment made worse by the uncertainties of the recent pandemic.  All it takes is a spark, caused by patient anxiety, a clinical/clerical error, perceived error, or team conflict, for an explosion of emotion to occur.  In this seminar you will learn techniques, based on the latest neurobiology research, to improve your listening, empathy, trust building and solution seeking skills.  This seminar will focus on preventing problems, the procedures and words necessary to manage them, and the critical follow up necessary to build long term patient and team relationships.

Emotional Emergency Handbook_Kimberly Harms & Hillary Becchetti_eBook
Neutralize your Nightmares_Kimberly Harms & Hillary Becchetti_eBook-2


  • Understand the unique brain chemistry that controls our reaction to distress and learn to train your brain to overcome pain.
  • Recognize the basic Pillars of Trust and discover how hard it is to earn trust and how easily trust can be destroyed.
  • Master specific techniques and verbiage to minimize damage after a clinical/clerical error, or difficult discussion with a team member/patient.
  • Build confidence managing conflict using proven, time-tested mediation techniques.